nm77 Privacy Policy

01 Who We Are

nm77 is an online gaming platform operating at nm77.app, providing casino games, live dealer games, sports betting, and related entertainment services to players in Bangladesh and other permitted regions.

For the purposes of this Privacy Policy, nm77 is the data controller — meaning nm77 determines the purposes and means of processing your personal data. If you have any questions about how nm77 handles your data, you can reach the nm77 privacy team at [email protected].

02 Data We Collect

nm77 collects personal data in the following categories:

• Registration data: Your full name, date of birth, email address, phone number, and residential address provided when you create your nm77 account.
• Identity verification data: Copies of government-issued ID, passport, or other documents submitted to verify your identity and age as required by our compliance obligations.
• Financial data: Payment method details (such as bKash or Nagad account numbers), transaction history, deposit and withdrawal records. nm77 does not store full card numbers or full mobile banking PINs.
• Gaming activity data: Records of games played, bets placed, wins and losses, session durations, and bonus usage on the nm77 platform.
• Technical data: IP address, device type, browser type, operating system, and session logs collected automatically when you access nm77.
• Communications data: Records of your interactions with nm77 support, including chat transcripts and email correspondence.
• Marketing preferences: Your choices regarding whether you wish to receive promotional communications from nm77.

nm77 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where this is directly relevant to a responsible gaming assessment and you have provided it voluntarily.

03 How We Use Your Data

nm77 uses the personal data it collects for the following purposes:

• To create and manage your nm77 account and verify your identity and age.
• To process deposits, withdrawals, and other financial transactions on the platform.
• To provide customer support and respond to your enquiries.
• To personalise your experience on nm77, including game recommendations and loyalty program updates.
• To detect and prevent fraud, money laundering, and other illegal activity.
• To comply with legal and regulatory obligations applicable to nm77's operations.
• To send you transactional communications related to your account, such as deposit confirmations and security alerts.
• To send you marketing communications about nm77 promotions and new games, where you have consented to receive these.
• To monitor and improve the performance, security, and user experience of the nm77 platform.
• To support responsible gaming monitoring and intervention where nm77 identifies signs of problem gambling behaviour.

nm77 does not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review.

04 Legal Basis for Processing

nm77 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the nm77 service you have signed up for, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate interests: Processing necessary for nm77's legitimate business interests, such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as sending marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Data Sharing

nm77 does not sell your personal data. nm77 may share your data with the following categories of third parties, strictly for the purposes described in this policy:

• Payment processors: bKash, Nagad, Rocket, and banking partners who process your financial transactions. These providers handle your payment data under their own privacy policies and security standards.
• Identity verification providers: Third-party services used to verify your identity and age as part of nm77's compliance obligations.
• Game providers: Licensed game studios whose games are available on nm77 may receive anonymised or pseudonymised gameplay data for technical and audit purposes.
• Regulatory and law enforcement authorities: nm77 may be required to disclose your data to regulators, law enforcement agencies, or courts where required by applicable law or a valid legal order.
• IT and security service providers: Companies that provide hosting, security monitoring, and technical infrastructure for the nm77 platform, operating under strict data processing agreements.

All third parties with whom nm77 shares personal data are required to handle that data securely, use it only for the specified purpose, and comply with applicable data protection requirements. nm77 does not permit third-party service providers to use your data for their own marketing purposes.

06 Cookies & Tracking Technologies

nm77 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. The types of cookies nm77 uses include:

• Essential cookies: Required for the nm77 platform to function. These cannot be disabled without affecting your ability to use the site.
• Functional cookies: Remember your preferences such as language settings and login status to improve your experience on nm77.
• Analytics cookies: Help nm77 understand how players use the platform so that the service can be improved. Data collected through analytics cookies is aggregated and does not identify individual users.
• Security cookies: Used to detect and prevent fraudulent activity and protect the integrity of your nm77 account.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using nm77, but some features may work less smoothly. nm77 does not use third-party advertising cookies or cross-site tracking cookies.

07 Data Retention

nm77 retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and legitimate business needs. Specific retention periods include:

• Account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
• Transaction records are retained for a minimum of five years for financial compliance purposes.
• Support communications are retained for up to three years after the last interaction.
• Technical and session logs are retained for up to twelve months for security and fraud prevention purposes.
• Marketing preference records are retained until you withdraw consent or close your account.

After the applicable retention period, nm77 securely deletes or anonymises your personal data so that it can no longer be linked to you.

08 Data Security

nm77 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and nm77's servers.
• Encryption of sensitive data stored in nm77's databases, including identity documents and payment information.
• Access controls that restrict access to personal data to authorised nm77 staff on a need-to-know basis.
• Regular security assessments and penetration testing of the nm77 platform.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Incident response procedures to detect, investigate, and respond to any data security incidents promptly.

While nm77 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your nm77 account and do not share your login credentials with anyone.

09 Your Rights

You have the following rights in relation to the personal data nm77 holds about you. To exercise any of these rights, contact nm77 at [email protected].

nm77 will respond to data rights requests within 30 days. In complex cases, this may be extended by a further 60 days, in which case nm77 will notify you of the extension and the reason for it.

10 Children's Privacy

nm77 is strictly an adult platform. The nm77 service is not directed at, and should not be used by, anyone under the age of 18. nm77 does not knowingly collect personal data from anyone under 18 years of age.

If nm77 becomes aware that personal data has been collected from a person under 18, that data will be deleted and the associated account will be closed immediately. If you believe a minor has registered on nm77, please contact support at [email protected] so the matter can be investigated promptly.

11 Changes to This Policy

nm77 may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or industry best practices. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that affect how nm77 uses your personal data, nm77 will notify registered players via email or an in-platform notification before the changes take effect. Continued use of nm77 after a policy update constitutes acceptance of the revised policy.

If you do not agree with any changes to this Privacy Policy, you should stop using nm77 and contact support to close your account and request deletion of your data where applicable.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how nm77 has handled your personal data, please get in touch with the nm77 privacy team.